All orders are shipped by either package service (UPS) or freight company (LTL) depending on weight and product type.
All sample orders and any order that weighs less than 100lbs will ship via UPS Ground, unless otherwise requested. We do not offer shipping to P.O. boxes or APO/FPO addresses.
We ship all sample orders via UPS Ground. If you want to use your shipping account number to rush your sample, email firstname.lastname@example.org. Please note, a handling fee of $7 will be applied to your sample order if shipped via a different parcel carrier other than UPS.
Clay Imports uses a third-party LTL shipping service and cannot change certain shipping policies held by said company. Orders that exceed 110 lbs will ship out LTL.
We make sure our tile leaves our warehouse in perfect condition by following the below steps.
1. Every piece of tile is inspected by hand for quality assurance.
2. Each box is carefully stacked on a Clay Imports approved sturdy wooden pallet.
3. To protect your tile from weather, every pallet is then covered with a durable heat shrunken film.