--- title: How will my order ship? description: All orders are shipped by either package service (UPS) or freight company (LTL) depending on weight and product type. --- [Skip to content](https://help.clayimports.com/how-will-my-order-ship#main-content) - [English](https://help.clayimports.com/how-will-my-order-ship) - [Español - México](https://help.clayimports.com/es-mx/cómo-se-enviará-mi-pedido) English Show submenu for translations Open main navigation Close main navigation - - [English](https://help.clayimports.com/how-will-my-order-ship) - [Español - México](https://help.clayimports.com/es-mx/cómo-se-enviará-mi-pedido) English Show submenu for translations - clayimports.com clayimports.com Let's talk tile and more! - There are no suggestions because the search field is empty. 1. [Frequently Asked Questions](https://help.clayimports.com/?hsLang=en) 2. [Shipping](https://help.clayimports.com/shipping?hsLang=en) 3. [Fulfillment](https://help.clayimports.com/shipping?hsLang=en#fulfillment) # How will my order ship? ## All orders are shipped by either package service (UPS) or freight company (LTL) depending on weight and product type. All orders are shipped by either package service (UPS) or freight company (LTL) depending on weight and product type. Please review our [shipping policy here](https://clayimports.com/policies/shipping-policy). ### **UPS Shipments** All sample orders and most orders weighing less than 100 lbs will be shipped via UPS Ground unless an alternative method is requested. We do not offer shipping to P.O. boxes or APO/FPO addresses.  To arrange rush delivery for a sample order using your own shipping account, email contact@clayimports.com. Note that a $7 handling fee applies to sample orders shipped via a carrier other than UPS. ### **LTL Freights** Clay Imports utilizes a third-party LTL shipping service and is unable to modify specific shipping policies enforced by the company. Please note that orders weighing over 100 pounds will be shipped via LTL. Additionally, we do not offer partial shipments for individual orders. Your order will be shipped once all items are available and ready for delivery. #### How does Clay Imports pack and prepare your order for shipment? We make sure our tile leaves our warehouse in perfect condition by following the below steps. - All orders are inspected by hand for quality assurance. - Each box is carefully stacked on a Clay Imports approved sturdy wooden pallet. - To protect your tile from weather exposure, every pallet is wrapped in heat-shrunk film. Once your order has shipped, you will receive a call from the shipping company to schedule a delivery appointment window. To ensure successful delivery, we require onsite contact information (your name and phone number) - Please note that all deliveries are **CURBSIDE DELIVERIES**. Drivers will usually unload the delivery off of the truck. - You are responsible for getting your order inside and from the curb. The driver will not take the tile into your home or business. - Someone must be present to unload and sign for the order. The shipping company will usually call you to arrange a delivery appointment. ![Showing the process of Clay Imports packing](https://help.clayimports.com/hs-fs/hubfs/PJXgEnU95R.png?width=670&height=377&name=PJXgEnU95R.png) ![How Clay Imports pack orders shipping via LTL freight](https://help.clayimports.com/hs-fs/hubfs/awtMHVqJ8i.jpg?width=670&height=377&name=awtMHVqJ8i.jpg) - [Placing an order](https://help.clayimports.com/placing-an-order?hsLang=en#main-content) - [Samples](https://help.clayimports.com/placing-an-order?hsLang=en#samples) - [Shipping](https://help.clayimports.com/placing-an-order?hsLang=en#shipping) - [Ready to Ship](https://help.clayimports.com/placing-an-order?hsLang=en#ready-to-ship) - [Shipping](https://help.clayimports.com/shipping?hsLang=en#main-content) - [Samples](https://help.clayimports.com/shipping?hsLang=en#samples) - [Fulfillment](https://help.clayimports.com/shipping?hsLang=en#fulfillment) - [Transit](https://help.clayimports.com/shipping?hsLang=en#transit) - [International Shipping](https://help.clayimports.com/shipping?hsLang=en#international-shipping) - [Delivery](https://help.clayimports.com/shipping?hsLang=en#delivery) - [Trade Program](https://help.clayimports.com/trade-program?hsLang=en) - [Our Products](https://help.clayimports.com/our-products?hsLang=en#main-content) - [Handmade Characteristics](https://help.clayimports.com/our-products?hsLang=en#handmade-characteristics) - [General](https://help.clayimports.com/our-products?hsLang=en#general) - [Terracotta](https://help.clayimports.com/our-products?hsLang=en#terracotta) - [Terms + Policies](https://help.clayimports.com/terms-policies?hsLang=en#main-content) - [Returns](https://help.clayimports.com/terms-policies?hsLang=en#returns) - [Post Purchase](https://help.clayimports.com/terms-policies?hsLang=en#post-purchase) - [Payment](https://help.clayimports.com/terms-policies?hsLang=en#payment) - [Installation](https://help.clayimports.com/installation?hsLang=en#main-content) - [Terracotta](https://help.clayimports.com/installation?hsLang=en#terracotta) - [Grout](https://help.clayimports.com/installation?hsLang=en#grout) - [Suitability](https://help.clayimports.com/installation?hsLang=en#suitability) - [Production + Lead Times](https://help.clayimports.com/production-lead-times?hsLang=en) - [General](https://help.clayimports.com/general?hsLang=en) [![Chill listening crop-3](https://help.clayimports.com/hs-fs/hubfs/Icons/CLAY-White-and-Black.png?width=35&height=35&name=CLAY-White-and-Black.png "Chill listening crop-3")](https://clayimports.com) Copyright © 2026, clayimports.com