Frequently Asked Questions
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clayimports.com
Español - México
Placing an order
Placing an order
Samples
Shipping
Ready to Ship
Online
Shipping
Samples
Fulfillment
Transit
International Shipping
Delivery
Trade Program
Our Products
Handmade Characteristics
General
Terracotta
Terms + Policies
Returns
Post Purchase
Payment
Installation
Terracotta
Grout
Suitability
Design Services
Production + Lead Times
General
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Frequently Asked Questions
Placing an order
Placing an order
Samples
Shipping
Ready to Ship
Online
Shipping
Samples
Fulfillment
Transit
International Shipping
Delivery
Trade Program
Our Products
Handmade Characteristics
General
Terracotta
Terms + Policies
Returns
Post Purchase
Payment
Installation
Terracotta
Grout
Suitability
Design Services
Production + Lead Times
General
Placing an order
This category offers detailed step-by-step guidance for customers to easily and successfully place orders for our products or services.
Can I make a change to my order?
How long does your "Ready to Ship" tile take to arrive?
Can you help me calculate how much tile I need?
Samples
How can I order samples?
How much variation should I expect from a sample to a full order?
The color of the tile sample looks different than the image online. Is this normal?
What happens if a sample is not in stock?
Can I return samples?
Can I use my shipping account number?
See more
Shipping
Can I estimate how much shipping will be?
How much will it cost to ship? How much is shipping?
Ready to Ship
I have a small project, but I can't wait for the lead time. What can I do?
Online
Should I order any overage or extra material? How much?
What form of payments do you accept?
