---
title: Placing an order | Frequently Asked Questions
description: This category offers detailed step-by-step guidance for customers to easily and successfully place orders for our products or services.
---

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- [English](https://help.clayimports.com/placing-an-order)
- [Español - México](https://help.clayimports.com/es-mx/hacer-un-pedido)

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- - [English](https://help.clayimports.com/placing-an-order)
    - [Español - México](https://help.clayimports.com/es-mx/hacer-un-pedido)

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1. [Frequently Asked Questions](https://help.clayimports.com/)
2. [Placing an order](https://help.clayimports.com/placing-an-order)

# Placing an order

 This category offers detailed step-by-step guidance for customers to easily and successfully place orders for our products or services.

- [Can I make a change to my order?](https://help.clayimports.com/can-i-make-a-change-to-my-order)
- [Can you help me calculate how much tile I need?](https://help.clayimports.com/can-you-help-me-calculate-how-much-tile-i-need)
- [What form of payments do you accept?](https://help.clayimports.com/what-form-of-payments-do-you-accept)
- [Should I order any overage or extra material? How much?](https://help.clayimports.com/should-i-order-any-extra-tiles-how-many)
- [Do you have distributors in other states? Can I find your tile in a showroom near me?](https://help.clayimports.com/do-you-have-distributors-in-other-states-can-i-find-your-tile-in-a-showroom-near-me)

## Samples

- [How can I order samples?](https://help.clayimports.com/how-can-i-order-samples)
- [How much variation should I expect from a sample to a full order?](https://help.clayimports.com/how-much-variation-i-should-expect-from-sample-to-a-full-order)
- [The color of the tile sample looks different than the image online. Is this normal?](https://help.clayimports.com/the-color-of-the-tile-sample-looks-different-than-the-image-online.-is-this-normal)
- [What happens if a sample is not in stock?](https://help.clayimports.com/what-happens-if-a-sample-is-not-in-stock)
- [Can I return samples?](https://help.clayimports.com/can-i-return-samples)
- [Can I use my shipping account number?](https://help.clayimports.com/can-i-use-my-shipping-account-number)

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## Shipping

- [Can I estimate how much shipping will be?](https://help.clayimports.com/can-i-estimate-how-much-shipping-will-be)
- [How much will it cost to ship? How much is shipping?](https://help.clayimports.com/how-much-will-it-cost-to-ship-how-much-is-shipping)

## Ready to Ship

- [How long does your "Ready to Ship" tile take to arrive?](https://help.clayimports.com/how-long-does-your-ready-to-ship-tile-take-to-arrive)
- [I have a small project, but I can't wait for the lead time. What can I do?](https://help.clayimports.com/i-need-only-a-small-quantity-and-can-not-wait-for-the-lead-time.-what-can-i-do)

- [Placing an order](https://help.clayimports.com/placing-an-order#main-content)

    - [Samples](https://help.clayimports.com/placing-an-order#samples)
    - [Shipping](https://help.clayimports.com/placing-an-order#shipping)
    - [Ready to Ship](https://help.clayimports.com/placing-an-order#ready-to-ship)
- [Shipping](https://help.clayimports.com/shipping#main-content)

    - [Samples](https://help.clayimports.com/shipping#samples)
    - [Fulfillment](https://help.clayimports.com/shipping#fulfillment)
    - [Transit](https://help.clayimports.com/shipping#transit)
    - [International Shipping](https://help.clayimports.com/shipping#international-shipping)
    - [Delivery](https://help.clayimports.com/shipping#delivery)
- [Trade Program](https://help.clayimports.com/trade-program)
- [Our Products](https://help.clayimports.com/our-products#main-content)

    - [Handmade Characteristics](https://help.clayimports.com/our-products#handmade-characteristics)
    - [General](https://help.clayimports.com/our-products#general)
    - [Terracotta](https://help.clayimports.com/our-products#terracotta)
- [Terms + Policies](https://help.clayimports.com/terms-policies#main-content)

    - [Returns](https://help.clayimports.com/terms-policies#returns)
    - [Post Purchase](https://help.clayimports.com/terms-policies#post-purchase)
    - [Payment](https://help.clayimports.com/terms-policies#payment)
- [Installation](https://help.clayimports.com/installation#main-content)

    - [Terracotta](https://help.clayimports.com/installation#terracotta)
    - [Grout](https://help.clayimports.com/installation#grout)
    - [Suitability](https://help.clayimports.com/installation#suitability)
- [Production + Lead Times](https://help.clayimports.com/production-lead-times)
- [General](https://help.clayimports.com/general)

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