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Frequently Asked Questions
    • Español - México
  • clayimports.com
  • Español - México
Placing an order
  • Placing an order
    • Samples
    • Shipping
    • Ready to Ship
  • Shipping
    • Samples
    • Fulfillment
    • Transit
    • International Shipping
    • Delivery
  • Trade Program
  • Our Products
    • Handmade Characteristics
    • General
    • Terracotta
  • Terms + Policies
    • Returns
    • Post Purchase
    • Payment
  • Installation
    • Terracotta
    • Grout
    • Suitability
  • Production + Lead Times
  • General
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      1. Frequently Asked Questions
      2. Placing an order
      • Placing an order
        • Samples
        • Shipping
        • Ready to Ship
      • Shipping
        • Samples
        • Fulfillment
        • Transit
        • International Shipping
        • Delivery
      • Trade Program
      • Our Products
        • Handmade Characteristics
        • General
        • Terracotta
      • Terms + Policies
        • Returns
        • Post Purchase
        • Payment
      • Installation
        • Terracotta
        • Grout
        • Suitability
      • Production + Lead Times
      • General

      Placing an order

      This category offers detailed step-by-step guidance for customers to easily and successfully place orders for our products or services.
      • Can I make a change to my order?
      • Can you help me calculate how much tile I need?
      • Should I order any overage or extra material? How much?
      • What form of payments do you accept?
      • Do you have distributors in other states? Can I find your tile in a showroom near me?

      Samples

      • How can I order samples?
      • How much variation should I expect from a sample to a full order?
      • The color of the tile sample looks different than the image online. Is this normal?
      • What happens if a sample is not in stock?
      • Can I return samples?
      • Can I use my shipping account number?
      See more

      Shipping

      • Can I estimate how much shipping will be?
      • How much will it cost to ship? How much is shipping?

      Ready to Ship

      • How long does your "Ready to Ship" tile take to arrive?
      • I have a small project, but I can't wait for the lead time. What can I do?
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      • Return Policy
      • Order Terms