---
title: Terms + Policies | Frequently Asked Questions
description: This category offers a comprehensive guide to our policies, including shipping, returns, payment, post purchase, and more.
---

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- - [English](https://help.clayimports.com/terms-policies)
    - [Español - México](https://help.clayimports.com/es-mx/términos-y-condiciones)

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1. [Frequently Asked Questions](https://help.clayimports.com/)
2. [Terms + Policies](https://help.clayimports.com/terms-policies)

# Terms + Policies

 This category offers a comprehensive guide to our policies, including shipping, returns, payment, post purchase, and more.

- [Can I cancel my order?](https://help.clayimports.com/can-i-cancel-my-order)

## Returns

- [What if I order too much tile? Can I return the overage?](https://help.clayimports.com/what-if-i-order-too-much-tile-can-i-return-the-overage)
- [What is your return policy?](https://help.clayimports.com/what-is-your-return-policy)

## Post Purchase

- [I didn't order enough tiles for my installation. Can I order more?](https://help.clayimports.com/i-didnt-order-enough-tile-for-my-installation.-can-i-order-more)

## Payment

- [What are your payment terms?](https://help.clayimports.com/what-are-your-payment-terms)
- [What is your refund policy?](https://help.clayimports.com/what-is-your-refund-policy)

- [Placing an order](https://help.clayimports.com/placing-an-order#main-content)

    - [Samples](https://help.clayimports.com/placing-an-order#samples)
    - [Shipping](https://help.clayimports.com/placing-an-order#shipping)
    - [Ready to Ship](https://help.clayimports.com/placing-an-order#ready-to-ship)
- [Shipping](https://help.clayimports.com/shipping#main-content)

    - [Samples](https://help.clayimports.com/shipping#samples)
    - [Fulfillment](https://help.clayimports.com/shipping#fulfillment)
    - [Transit](https://help.clayimports.com/shipping#transit)
    - [International Shipping](https://help.clayimports.com/shipping#international-shipping)
    - [Delivery](https://help.clayimports.com/shipping#delivery)
- [Trade Program](https://help.clayimports.com/trade-program)
- [Our Products](https://help.clayimports.com/our-products#main-content)

    - [Handmade Characteristics](https://help.clayimports.com/our-products#handmade-characteristics)
    - [General](https://help.clayimports.com/our-products#general)
    - [Terracotta](https://help.clayimports.com/our-products#terracotta)
- [Terms + Policies](https://help.clayimports.com/terms-policies#main-content)

    - [Returns](https://help.clayimports.com/terms-policies#returns)
    - [Post Purchase](https://help.clayimports.com/terms-policies#post-purchase)
    - [Payment](https://help.clayimports.com/terms-policies#payment)
- [Installation](https://help.clayimports.com/installation#main-content)

    - [Terracotta](https://help.clayimports.com/installation#terracotta)
    - [Grout](https://help.clayimports.com/installation#grout)
    - [Suitability](https://help.clayimports.com/installation#suitability)
- [Production + Lead Times](https://help.clayimports.com/production-lead-times)
- [General](https://help.clayimports.com/general)

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