--- title: What a Production Status Update Means description: Learn what a production status update means, why timing changes, and when to schedule installation. --- [Skip to content](https://help.clayimports.com/what-a-production-status-update-means#main-content) English Show submenu for translations Open main navigation Close main navigation - English Show submenu for translations - clayimports.com clayimports.com Let's talk tile and more! - There are no suggestions because the search field is empty. 1. [Frequently Asked Questions](https://help.clayimports.com/?hsLang=en) 2. [Production + Lead Times](https://help.clayimports.com/production-lead-times?hsLang=en) # What a Production Status Update Means ## Learn what your production update means, why handmade tile timelines may shift, and what to expect as your order moves toward completion. ### What does a production status update mean? A production status update confirms that your order is still moving through production and shares the latest information we have from our artisans. Your update may let you know that production is progressing, your materials are nearing completion, or that your estimated arrival timeframe has changed. ### Why can production take longer than expected? Handmade tile moves through several stages of production, and timing can vary along the way. Drying time, firing schedules, kiln space, production volume, material availability, and the size or complexity of an order can all affect timing. Because of these variables, lead times for made-to-order materials are **estimates rather than guaranteed completion or delivery dates**. ### What timing updates may be shared? Depending on where your order is in production, we may share: 1. An updated estimated arrival timeframe 2. Confirmation that your order is actively progressing 3. A note that your materials are nearing the final stages of production 4. An updated timeframe if production is taking longer than originally estimated We'll continue to update you as more information becomes available. ### How should I schedule installation? We strongly recommend waiting until your materials have **arrived, been inspected, and are on-site** before scheduling installation. This gives you flexibility in case production or transit timing changes and ensures you have everything needed before work begins. ### What happens once production is complete? Once your materials are complete, they still need to be prepared and packed for shipment. You'll receive tracking information once your order has been handed off to the carrier. Transit and delivery timing are separate from the production timeline and may vary depending on your destination and shipping method. ### Can I request a status check? Absolutely. 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