All About International Shipping

Q: Do you ship samples internationally?

A: Yes, we ship samples internationally.

We offer shipping options for customers outside of the U.S. and Canada. To receive a quote, email us at contact@clayimports.com.

Samples ship via UPS or DHL and typically arrive within 10–14 business days.

Q: Do you ship your materials worldwide for full orders?

A: We ship directly to Canada and Mexico. For other countries, we ship to a U.S.-based freight forwarder, who coordinates delivery to your final destination.

For Canada and Mexico, we handle the shipment from our warehouse to your delivery address. For a quote, contact contact@clayimports.com.

Q: I'm in Canada or Mexico, can you ship directly to my location?

A: Yes. We ship directly to both Canada and Mexico and manage the full delivery to your location. For a shipping quote, email contact@clayimports.com.

Q: Can I have my order shipped to a freight forwarder?

A: Yes. If you’re located outside of the U.S., we can ship your order to a freight forwarder of your choice. Freight forwarders handle international logistics, including transportation, customs clearance, and documentation, making the process much easier to manage.

For a pallet weight and dimensions, contact contact@clayimports.com.

Q: What payment methods do you accept for international orders?

A: We accept wire transfers for international orders. For sample orders, we also accept credit cards.

Q: What information do I need to provide for an international order?

A: Please provide:

• Full shipping address
• Phone number

This helps ensure smooth delivery and coordination with carriers.

Q: How is international shipping cost determined?

A: For parcel shipments (UPS or DHL), shipping costs are based on:

• Package weight
• Shipping method
• Destination

Q: Who is responsible for international duties and taxes?

A: Duties and taxes vary by destination and shipping method:

Canada

• We cover duties and import fees for LTL (freight) shipments
• For parcel shipments, we typically cover duties as well
• If you’ve imported before, let us know your preference:
  • We can handle import costs, or
  • You can manage them through your broker
• If you choose to handle import costs, please ask your broker to block all Clay Imports shipments

Mexico

• No duties or import fees apply. Our tile is made and shipped within Mexico

Other International Destinations

• Duties and taxes are handled case by case
• For small parcel shipments (like DHL), fees may apply, though we often cover them
• If you’re using a freight forwarder, duties and import fees are handled directly with them

If you’re unsure, reach out. We’re happy to help you choose the best option.