The questions and answers cover various aspects of international shipping, including sample shipments, worldwide shipping, payment methods ashipping to freight forwarders.
Q: Do you ship samples internationally?
A: Yes, we ship samples internationally!
We offer shipping options for customers residing outside of the U.S. or Canada. To obtain a shipping quote, simply email us at contact@clayimports.com. International sample orders are conveniently sent through UPS or DHL and typically reach their destination within 10-14 business days.
Q: Do you ship your materials worldwide? For a full order?
A: We ship direct to Mexico and Canada! For other countries, we can ship to a freight forwarder who will handle the shipment to the final destination.
- For Canada and Mexico, we handle the shipment from our warehouse to your final destination. We can provide a shipping quote, please contact us at contact@clayimports.com.
- For international shipments, our service allows you to choose a U.S. freight forwarder to receive your order. Not sure what a freight forwarder does? They provide a range of services, such as goods tracking, warehousing, transportation, customs clearance, ocean or airfreight, cargo insurance, and document preparation (like bills of lading or certifications of origin). They take the guesswork out of international shipping!
Q: I'm in Canada or Mexico, can you ship directly to my location?
A: Yes, for those in Canada and Mexico, we can manage the shipment directly from our warehouse to your final destination. To obtain a shipping quote, please reach out to us at contact@clayimports.com.
Q: Can I have my order shipped to a freight forwarder?
A: If you're located outside of the U.S., we can deliver your order to a freight forwarder of your choice. Freight forwarders act as intermediaries between us and the shipping company, ensuring your order reaches its final destination. For a quote on both the material and shipping to your preferred freight forwarder, please contact us at contact@clayimports.com.
- There are many benefits to using a freight forwarder. Are you looking to ship your goods with ease, efficiency, and cost-effectiveness while maintaining quality? Then selecting a freight forwarder is the right choice for you. They come in handy when you want to avoid the hassle of managing different logistics providers, especially in regions where you lack expertise. Freight forwarders are known for their ability to help customers move materials internationally with ease. In international logistics, their specialized knowledge of regional intricacies makes all the difference.
Q: What payment methods do you accept for international orders?
A: For international orders, we accept wire transfers. However, for sample orders, we also offer the option to pay by credit card.
Q: What information must I provide for my international order?
A: To ensure a smooth international delivery, it's essential to provide your full shipping address and phone number.
Q: How is the international shipping cost determined?
A: The international shipping cost for parcel (UPS or DHL) shipments is determined by the weight of the package, the chosen shipping method, and the destination.
Q: Who is responsible for international duties and taxes?
A: On international orders, the recipient is responsible for the payment of any applicable duties, taxes, and other fees. Please contact your local Customs office for information on duties and taxes, as the amount can vary based on the value of your purchase.
We hope this FAQ provides you with the information you need for your international order. If you have any further questions, please don't hesitate to contact us at contact@clayimports.com.