---
title: Shipping | Frequently Asked Questions
description: This category provides customers with clear shipping policies, options, and delivery procedures for a seamless and efficient shipping experience.
---
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1. [Frequently Asked Questions](https://help.clayimports.com/)
2. [Shipping](https://help.clayimports.com/shipping)
# Shipping
This category provides customers with clear shipping policies, options, and delivery procedures for a seamless and efficient shipping experience.
- [Where do you ship to?](https://help.clayimports.com/where-do-you-ship-to)
## Samples
- [What if my sample arrived broken?](https://help.clayimports.com/what-if-my-sample-arrived-broken)
- [It said my UPS package was delivered, but I didn't receive it. What do I do?](https://help.clayimports.com/it-said-my-package-was-delivered-but-i-didnt-receive-it.-what-do-i-do)
## Fulfillment
- [How will my order ship?](https://help.clayimports.com/how-will-my-order-ship)
- [Where is your tile shipped from?](https://help.clayimports.com/where-is-your-tile-shipped-from)
- [Why does it take 1–2 weeks to pack an order?](https://help.clayimports.com/why-does-it-take-2-weeks-to-pack-an-order)
- [Can I consolidate my order for shipping? Is it possible to ship my order in multiple parts?](https://help.clayimports.com/can-i-split-or-consolidate-my-order-for-shipping)
- [Order Shipping and Tracking Timeline](https://help.clayimports.com/order-shipping-and-tracking-timeline)
## Transit
- [Are transit times guaranteed? Do transit times fluctuate?](https://help.clayimports.com/are-transit-times-guaranteed)
- [I placed a stock order, what factors into the transit time?](https://help.clayimports.com/i-placed-a-stock-order-what-factors-into-a-4-week-transit-time)
- [Do you offer rush shipping? Can shipping be expedited?](https://help.clayimports.com/do-you-offer-rush-shipping)
- [Are there any alternative shipping methods to LTL freight?](https://help.clayimports.com/are-there-any-alternative-shipping-methods-to-ltl-freight)
- [What is LTL Freight Shipping? Why does Clay Imports use this shipping method?](https://help.clayimports.com/what-is-ltl-freight-shipping-why-does-clay-imports-use-this-shipping-method)
## International Shipping
- [Do you ship samples internationally?](https://help.clayimports.com/do-you-ship-samples-internationally)
- [What is a freight forwarder? This is commonly used for international shipping.](https://help.clayimports.com/what-is-a-freight-forwarder)
- [Do you ship internationally?](https://help.clayimports.com/do-you-ship-internationally)
- [All About International Shipping](https://help.clayimports.com/everything-about-international-shipping)
## Delivery
- [My tile arrived broken. What steps should I take next?](https://help.clayimports.com/my-tile-arrived-broken.-what-steps-should-i-take-next)
- [How Damaged Tile Claims Are Handled](https://help.clayimports.com/how-damaged-tile-claims-are-handled)
- [Can I pick up my order at your warehouse to save on shipping?](https://help.clayimports.com/can-i-pick-up-my-order-at-your-warehouse-to-save-on-shipping)
- [Freight Shipping (LTL): What to Expect](https://help.clayimports.com/what-should-i-expect-when-my-order-ships-via-freight-carrier-ltl)
- [What is considered a remote or hard-to-reach area, and are there additional shipping charges?](https://help.clayimports.com/what-is-considered-a-remote-or-hard-to-reach-area-for-ltl-shipping)
- [Placing an order](https://help.clayimports.com/placing-an-order#main-content)
- [Samples](https://help.clayimports.com/placing-an-order#samples)
- [Shipping](https://help.clayimports.com/placing-an-order#shipping)
- [Ready to Ship](https://help.clayimports.com/placing-an-order#ready-to-ship)
- [Shipping](https://help.clayimports.com/shipping#main-content)
- [Samples](https://help.clayimports.com/shipping#samples)
- [Fulfillment](https://help.clayimports.com/shipping#fulfillment)
- [Transit](https://help.clayimports.com/shipping#transit)
- [International Shipping](https://help.clayimports.com/shipping#international-shipping)
- [Delivery](https://help.clayimports.com/shipping#delivery)
- [Trade Program](https://help.clayimports.com/trade-program)
- [Our Products](https://help.clayimports.com/our-products#main-content)
- [Handmade Characteristics](https://help.clayimports.com/our-products#handmade-characteristics)
- [General](https://help.clayimports.com/our-products#general)
- [Terracotta](https://help.clayimports.com/our-products#terracotta)
- [Terms + Policies](https://help.clayimports.com/terms-policies#main-content)
- [Returns](https://help.clayimports.com/terms-policies#returns)
- [Post Purchase](https://help.clayimports.com/terms-policies#post-purchase)
- [Payment](https://help.clayimports.com/terms-policies#payment)
- [Installation](https://help.clayimports.com/installation#main-content)
- [Terracotta](https://help.clayimports.com/installation#terracotta)
- [Grout](https://help.clayimports.com/installation#grout)
- [Suitability](https://help.clayimports.com/installation#suitability)
- [Production + Lead Times](https://help.clayimports.com/production-lead-times)
- [General](https://help.clayimports.com/general)
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