Frequently Asked Questions

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Frequently Asked Questions

Shipping

Shipping

This category provides customers with clear shipping policies, options, and delivery procedures for a seamless and efficient shipping experience.

Where do you ship to?

Samples

What if my sample arrived broken?

It said my UPS package was delivered, but I didn't receive it. What do I do?

Fulfillment

How will my order ship?

Where is your tile shipped from?

Why does it take 2 weeks to pack an order?

Can I consolidate my order for shipping? Is it possible to ship my order in multiple parts?

Transit

Are transit times guaranteed? Do transit times fluctuate?

Do you offer rush shipping? Can shipping be expedited?

I placed a stock order, what factors into the transit time?

Are there any alternative shipping methods to LTL freight?

What is LTL Freight Shipping? Why does Clay Imports use this shipping method?

See more

International Shipping

What is a freight forwarder? This is commonly used for international shipping.

Do you ship samples internationally?

Do you ship internationally?

All about international shipping

Delivery

My tile arrived broken. What steps should I take next?

Can I pick up my order at your warehouse to save on shipping?

What to expect when my order ships via freight carrier LTL (Less than a truckload)?

What is considered a remote or hard-to-reach area for LTL shipping?