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It said my UPS package was delivered, but I didn't receive it. What do I do?

Check with UPS first! If you cannot receive a proper update, please contact us so we can best assist you.

What should I do if I received a delivery notification but my package hasn't arrived?

If your UPS tracking shows a delivery notification but your package has not yet arrived, this is typically expected — UPS may update tracking before the package physically arrives. If the notification was issued today, your package should arrive by end of day. If more than 24 hours have passed, follow the steps below.

Steps to take if your package hasn't arrived after 24 hours

  1. Contact UPS directly with your tracking number ready. You can reach UPS at 1-800-742-5877 or via ups.com/contact. Once UPS has picked up the package, Clay Imports has access only to the information visible in the tracking details, so UPS is best placed to locate it.
  2. If UPS confirms the package is lost in transit, contact us at contact@clayimports.com within 2 business days of receiving the delivery notification. (Please verify this deadline and contact address are current on our Contact Us page.)
  3. Our team will investigate and arrange for a replacement package to be sent to you.